✨ Mystic Moon Root Shipping Information
Thank you for supporting Mystic Moon Root. Every order is created with care and prepared especially for you. We are committed to providing a smooth and transparent shipping experience from the moment you place your order until it arrives at your doorstep.
🌙 Processing Time
All Mystic Moon Root products are made to order.
Processing Time: 2–7 business days
This includes the time needed to create, print, inspect, and prepare your order for shipment. Processing times may be slightly longer during holidays, sales events, or periods of high demand.
Please note that processing time is separate from shipping time.
📦 Shipping Times
Estimated delivery times begin once your order has shipped.
Canada
- Standard Shipping: 5–12 business days
United States
- Standard Shipping: 4–10 business days
International
- Standard Shipping: 7–21 business days
Shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or seasonal demand.
🚚 Tracking Information
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear within the carrier’s system.
🌎 International Orders
International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
Mystic Moon Root is not responsible for delays caused by customs processing.
🏠 Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
Mystic Moon Root is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update your order before it enters production.
📬 Lost, Delayed, or Stolen Packages
Once a package has been shipped and accepted by the carrier, delivery is the responsibility of the shipping provider.
If your package appears lost, delayed, or marked as delivered but cannot be located, please contact us and we will gladly assist you in working with the carrier to resolve the issue.
While we cannot guarantee replacement or refund for carrier-related delivery issues, we are committed to helping our customers find the best possible solution.
💜 Multiple Items
Items may occasionally arrive in separate packages depending on product type, production location, or fulfillment partner availability. If this occurs, you will receive tracking information for each shipment.
✨ Questions?
We are always happy to help.
If you have any questions regarding your order or shipping status, please contact us through our website contact form or Etsy messages, and we’ll respond as quickly as possible.
Thank you for supporting Mystic Moon Root — where every order is created with a little moonlit magic.
Return/Refund Policy
📦 No Refund / No Return Policy (Canada)
1. Overview
At Mystic Moon Root, each item is made-to-order specifically for you. Because of this, we do not accept returns, refunds, or exchanges once an order has been placed.
By purchasing from our store, you agree to the terms outlined in this policy.
2. All Sales Are Final
Due to the custom nature of our products:
- All sales are final
- We do not accept returns or exchanges
- We do not offer refunds for change of mind, incorrect selection, or buyer error
This includes (but is not limited to):
- Ordering the wrong size, color, or product
- Entering incorrect shipping information
- Personal preference (e.g., “I don’t like it”)
3. Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If your item arrives:
- Damaged
- Defective
- Incorrect (wrong item sent)
You may be eligible for a free replacement only (no refunds).
To qualify:
- You must contact us within 7 days of delivery
- Provide:
- Clear photos of the item
- Photos of the packaging
- Description of the issue
If approved, we will:
- Send a replacement at no additional cost, or
- Provide an alternative resolution at our discretion
4. Shipping Issues
We are not responsible for:
- Delays caused by carriers (e.g., Canada Post, USPS, etc.)
- Lost or stolen packages marked as “delivered”
However, we will do our best to assist you in filing a claim with the shipping carrier.
5. Order Changes & Cancellations
Because orders are processed quickly:
- Changes or cancellations must be requested within 2 hours of purchase
- After this window, orders are considered final and cannot be modified
6. Canadian Consumer Law Notice
This policy complies with applicable Canadian consumer protection laws.
Nothing in this policy limits your rights under:
- Provincial consumer protection legislation (e.g., in Consumer Protection Act and equivalent provincial laws)
Where required by law, exceptions to this policy will apply.
7. Contact Information
If you experience an issue with your order, please contact us at:
- Email: info@mysticmoonroot.ca
- Include your order number and photos (if applicable)
We aim to respond within 24–48 hours.
Thank you for shopping with us!